At Neon Angel Gibraltar Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar, GX11 1AA.
WHO ARE WE?
We’re Neon Angel Gibraltar Ltd, an events agency with a difference. Driven by passion, fuelled by success, we create statement-making events. Our handpicked team is made up of a selection of individuals who are experts in their fields. With over 100 years of collective experience to draw on, we’re masters of unforgettable experiences. Our Registered Office is: Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar, GX11 1AA.
HOW DO WE COLLECT INFORMATION FROM YOU?
At Neon Angel Gibraltar Ltd invite you to:
Use our website neonangel.com, and any subdomains we may set up,
Join in our social media (Facebook, Twitter, Instagram, Vimeo),
Keep informed with our e-Newsletters,
Purchase tickets to attend our events,
Contact us by email, and
Take part in our feedback and market research surveys
with the assurance that we’re committed to supplying our services and providing you with information whilst protecting your Personal Data and respecting your privacy.
This page is written for you. Yes it’s long. But there are links to help you navigate. Please read it.
We’ve tried to write in simple language whilst covering what is legally required. In some sections you may wish to familiarise yourself with the definitions of relevant words or phrases as set out in legislation.
Note that these policies and terms and conditions are subject to change at any time. We encourage you to review these regularly for any changes. The date at the top of the page will change to reflect updates.
Here is an index of what is covered:
WE RESERVE THE RIGHT TO
LINKS TO OTHER WEBSITES
LIMITATION OF LIABILITY
YOUR PERSONAL DATA
WHAT DATA WE COLLECT
HOW WE USE YOUR DATA AND WHY
1. WHO WE ARE
We’re Neon Angel Gibraltar Ltd. Our Registered Office is: Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar, GX11 1AA.
Neon Angel Gibraltar Ltd or referred to as, “we”, “us” or “our” in the following terms and conditions and our policies neonangel.com. is referred to as “the” or “our” “Website” or “the site”.
Neon Angel Gibraltar Ltd and our associates, Event Partners and the Third Parties identified in these policies may collect and process data in order to deliver events and services.
If you have questions about these policies or terms and conditions, how your Personal Data are collected or processed or use of our Website or Social Media, we want to hear from you. You can contact us by writing to our Registered Office address above, or by email to: firstname.lastname@example.org
neonangel.com (the “Website”) is owned by and copyrighted to Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar, GX11 1AA.
Neon Angel Gibraltar Ltd is the Data Controller (i.e., the organisation responsible for the processing of your Personal Data) in respect of all of the information which neonangel.com collects about you, receives from you and processes when you use our Website or our services or attend any of our events.
Before using our Website or Social Media - it is your responsibility to read this. By visiting, accessing or using our Website or Social Media pages you expressly agree to be legally bound by these terms and conditions of use and policies.
We may revise our terms and conditions or policies at any time by posting an update on our Website. Please ensure that you check the Website from time to time to review these. The date shown above reflects the most recent update.
When you submit any Personal Data or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent your Personal Data from being accessed by unauthorised persons and to ensure that you may submit Personal Data safely.
If there is anything you do not understand, please email email@example.com or write to us at our Registered Office address: Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar.
3. WEBSITE TERMS & CONDITIONS OF USE (the “Conditions”)
The Conditions will be exclusively governed by and construed in accordance with the laws of England whose courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. The Website is controlled by us in England. We make no representations that the Website is appropriate or available for use in other countries or languages.
3.2 YOU WILL:
(a) Not use the Website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws of England, UK and EU;
(b) Not upload or transmit through the Website:
any computer viruses, macro viruses, trojan horses, worms, robots, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer, or
any material which is defamatory, offensive or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
(c) Not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
(d) Not use the Website in a manner which:
may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or
violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy).
3.3 WE RESERVE THE RIGHT TO:
(a) Modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) Change these Conditions from time to time. Your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must stop using the Website; and/or
(c) Monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints relating to the Website and take any action that we deem appropriate.
3.4 WE WILL:
(a) Use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website because of a failure, suspension or withdrawal of all or part of the Website for any reason.
3.5 LINKS TO OTHER WEBSITES
We may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability or accuracy of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites, media, apps or resources.
We take responsibility for making our web content accessible for people with disabilities and meeting current accessibility standards, including those defined by the W3C’s Web Content Accessibility Guidelines. The Website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.
3.7 LIMITATION OF LIABILITY
(a) Whilst we use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
(b) The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf.
(c) Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law.
(d) You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
(e) We will not be liable in contract, tort (including, without limitation, negligence) or otherwise for:
Any economic losses including without limitation loss of revenues, profits, contracts, business or anticipated savings; or
Any loss of goodwill or reputation; or
Any special or indirect or consequential losses, howsoever arising.
4. INTELLECTUAL PROPERTY, COPYRIGHT & TRADEMARKS
4.1 CONTENT AS TEXT
All text on our website and any subdomains we may set up is copyright of and owned by Neon Angel Gibraltar Ltd ("we, "us’ "our") except where it is specifically stated that the information was previously published elsewhere and/or the copyright is acknowledged to another party.
4.2 PHOTOGRAPHS & VIDEOS
All photographs and videos on our website are subject to strict copyright. Photographs or Videos may not be used, copied, shared, downloaded, reproduced, published, displayed elsewhere, transmitted, distributed, broadcast, sold under licence or commercially exploited or created derivative works of such material without the original copyright owner’s written permission in advance of any use.
Some photographs and videos are copyright of and owned by Artists or their Agents or Management, used by permission given to us under strict contracts for use on our Website and in Social Media and e-Newsletters for Marketing and Promotional purposes.
Some photographs and videos are copyright of and owned by freelance or commissioned photographers or videographers who have given permission for their work to be published on our Website and Social Media channels and for Marketing and Promotional purposes. However the copyright remains with those photographers and videographers.
Some photographs and videos are copyright of and owned by Neon Angel Gibraltar Ltd or our suppliers, licensors, sponsors, associates or Event Partners. We own the copyright in all photographs and videos taken by employees and volunteers at any of our events.
4.3 TRADEMARKS, GRAPHICS, LOGOS & OTHER CONTENT
All logos and marks, graphics, patterns, backgrounds and such like material that identify or are clearly part of our brand Neon Angel Gibraltar Ltd are copyright and trademarks owned by Neon Angel Gibraltar Ltd.
You may not copy and use our brand or any photographs or videos or any other artwork, graphic, logo or mark, pattern or background that identifies Neon Angel Gibraltar Ltd without our permission in writing in advance. Any approved licences for the use of photographs, videos, text material, logos, marks, graphics, patterns, backgrounds or other material will be governed by the laws of England.
4.4 MEDIA & PRESS
If you are media or press and require official photographs, images or videos or text authorised for use in publications, television, presentations or online, please email firstname.lastname@example.org. We can also advise if any appropriate fee is payable. We will also provide details of the appropriate credit(s) to be used when such material is used.
4.5 SOCIAL MEDIA CONTENT
If you submit photographs, videos or animated GIFs to any of our Facebook pages or via Comments or Messages to our Facebook pages or other Social Media, the copyright of such will remain the property of the photographer, videographer, originator or other copyright owner.
However by uploading them, the owner of the copyright irrevocably grants Neon Angel Gibraltar Ltd the right to publish the photograph itself, whether on our Website or by any other form of publication in any other media or arrange publication through third parties in any form of publication in any media, and notwithstanding the generality of the forgoing the photographer/owner of the copyright hereby expressly agrees that Neon Angel Gibraltar Ltd may use the photograph in any official video or DVD or similar audio-visual device or television or internet programme, all without further approval from or payment to the copyright owner.
4.6 USE OF INTELLECTUAL PROPERTY, SUCH AS COPYRIGHT MATERIAL
When using our Website, Social Media, e-Newsletters and Event Listings in Ticket Partners’ or Ticket Agents’ sites, you acknowledge and agree that:
(a) All copyright, trademarks and all other intellectual property rights in all material or content shall remain at all times owned by us, artists, artists’ agents or our suppliers, licensors, sponsors, associates or Event Partners.
(b) All material and content are made available for your personal non-commercial use only. Any other use of the material is strictly prohibited. You agree not to (and agree not to assist or facilitate any Third Party to) copy, reproduce, transmit, publish, display, distribute, broadcast, sell, licence, commercially exploit or create derivative works of such material and content.
(c) Except for Personal Data or Sensitive Personal Data, any information you submit to us, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Conditions.
4.7 YOUR IMAGE & CONSENT WHEN ATTENDING EVENTS
By purchasing and/or any of our events you consent to be photographed and/or filmed. You consent for your image to be used in any promotional and communication materials worldwide in perpetuity.
You irrevocably grant to Neon Angel Gibraltar Ltd the right to publish the photograph or video itself, with your image, whether on our Website or by any other form of publication in any other media or arrange publication through Third Parties in any form of publication in any media, and for us in any official video or DVD or similar audio-visual device or television or internet programme or presentation, all without further approval from you or payment to you.
4.8 CONSENT NOTICE
The use of your image and your consent is made clear in text content on our Website, on Event Listings, in the Terms and Conditions on digital tickets and in abbreviated version on printed physical tickets, and through on-site signage at our events and productions.
what Personal Data are,
what we collect about you and why,
how that Personal Data might be used,
when we might use your details to contact you,
whether we will disclose your details to anyone else,
how we protect your Personal Data and Privacy, and
how Cookies are used on our Website.
our official Neon Ange Gibraltar Ltd Website, and any event sites or subdomains we may set up,
our ticket partners’ and agents’ websites or apps and retail outlets,
our official Social Media channels,
emails sent via our Website’s contact form, and
by phone, SMS, direct email, in letters and other correspondence and in person.
In order to deliver, market and operate services, events or products, and to process your ticket bookings, disability, supplier or job/volunteer applications or other enquiries about our services we need to collect and process information about you.
Data Protection Act 1998 which regulates the “processing” of Personal Data;
Privacy & Electronic Communications Regulations (PECR) which sit alongside the Data Protection Act, and are derived from European law implementing European Directive 2002/58/EC, also known as ‘the e-privacy Directive’; and
5.2.2 Data Processors and compliance.
We will ensure that any Data Processors we appoint also comply with all Data Protection Laws and act only upon our written instruction through either a contract or written data agreement.
5.2.3 Website compliance.
Alongside our business and internal computer systems, our Website is designed to comply with the Data Protection Laws. Our Website’s compliance with legislation, all elements of which are stringent in nature, means that the Website is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
5.2.4 Standards of technology and operational security.
We have implemented generally accepted standards of technology and operational security in order to protect your Personal Data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your Personal Data which might expose you to serious risk.
No website can be completely secure. If you have any concerns about Website security or whether our Website is compliant with your own country of residence's specific data protection and user privacy legislation please get in touch by email to: email@example.com or write to us at our Registered Office address: Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar, GX11 1AA.
5.3 YOUR PERSONAL DATA - DEFINITIONS
5.3.1 “Data” means information which:
(a) is being processed by means of equipment operating automatically in response to instructions given for that purpose,
(b) is recorded with the intention that it should be processed by means of such equipment,
(c) is recorded as part of a relevant filing system or with the intention that it should form part of a relevant filing system (a relevant filing system exists where records relating to individuals are held in a sufficiently systematic, structured way as to allow ready access to specific information about those individuals),
(d) does not fall within (a), (b) or (c) but forms part of an accessible record (an accessible record is a health record, an educational record or an accessible public record), or
(e) is recorded information held by a public authority and does not fall within any of (a) to (d).
5.3.2 “Data subject” means an individual who is the subject of Personal Data. You.
5.3.3 "Personal Data” means data which relate to a living individual who can be identified:
(a) from those data, or
(b) from those data and other information which is in the possession of, or is likely to come into the possession of, the Data Controller, and includes any expression of opinion about the individual and any indication of the intentions of the Data Controller or any other person in respect of the individual.
5.3.4 “Personal Data” are any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as:
an identification number,
an online identifier or
to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Personal Data” can include but is not limited to:
date of birth,
passport or national identity data,
home address or place of employment,
telephone or mobile number,
private or employment email address, etc.
5.3.5 “Sensitive Personal Data” is a special and separate category of Personal Data and means Personal Data consisting of information as to:
(a) the racial or ethnic origin of the Data Subject,
(b) political opinions,
(c ) religious beliefs or other beliefs of a similar nature,
(d) membership of a trade union (within the meaning of the Trade Union and Labour Relations (Consolidation) Act 1992),
(e) physical or mental health or condition,
(f) sexual life,
(g) the commission or alleged commission of a person of any offence, or
(h) any proceedings for any offence committed or alleged to have been committed by a person, the disposal of such proceedings or the sentence of any court in such proceedings.
5.3.6 “Processing”, in relation to information or data, means obtaining, recording or holding the information or data or carrying out any operation or set of operations on the information or data, including:
(a) organisation, adaptation or alteration of the information or data,
(b) retrieval, consultation or use of the information or data,
(c) disclosure of the information or data by transmission, dissemination or otherwise making available, or
(d) alignment, combination, blocking, erasure or destruction of the information or data.
5.3.7 “Recipient”, in relation to Personal Data, means:
any person to whom the data are disclosed, including any person (such as an employee or agent of the Data Controller, a Data Processor or an employee or agent of a Data Processor) to whom they are disclosed in the course of processing the data for the Data Controller.
5.3.8 “Third party”, in relation to Personal Data, means any person other than:
(a) the Data Subject,
(b) the Data Controller, or
(c) any Data Processor or other person authorised to process data for the Data Controller or Data Processor.
5.4 YOUR RIGHTS
5.4.1 The Data Protection Act provides you rights in respect to your Personal Data we may hold:
Your right of access to a copy of the information comprised in your Personal Data;
Your right to object to processing that is likely to cause or is causing damage or distress;
Your right to prevent processing for direct marketing;
Your right to object to decisions being taken by automated means;
Your right in certain circumstances to have inaccurate Personal Data rectified, blocked, erased or
Your right to claim compensation for damages caused by a breach of the Act.
5.4.2 The EU GDPR (General Data Protection Regulation) gives all EU citizens more rights and protections for their Personal Data, to minimise the possibility of theft and fraud. These regulations include provisions for the following:
Your right of access: You can write or email us to ask for details of your Personal Data that we or other parties involved in Neon Angel Gibraltar Ltd. We must meet your request within one month of receipt of your request at no charge to you, or explain why we cannot.
Your right to rectification: If your Personal Data are incorrect or incomplete, you have the right to have it corrected. If your Personal Data are held or processed by any partner, associate or third party involved in delivering the festival, we must inform you which party(ies) holds your data and inform such party(ies) of your request for your Personal Data and/or of any correction.
Your right to be forgotten: You may request the removal of your Personal Data in specific circumstances. Data must be disposed of securely and in a way which does not prejudice your interests or those of individuals concerned.
Your right to restrict processing: Under certain circumstances, you can block the processing of your Personal Data.
Your right to data portability: You can access your Personal Data for your own use anywhere you prefer, where this is possible.
Your right to object: You can object to the use of your Personal Data for most purposes.
You also have the right to take any complaints about how we process your Personal Data to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.
0303 123 1113
5.5 WHAT DATA DO WE COLLECT, HOW & WHY
5.5.2 Information and Age of Consent
We do not collect or process children’s Personal Data. If you are aged 12 years old or under, you will need your parent/guardian’s permission before you provide any personal information to Neon Angel Gibraltar Ltd. We ask for confirmation of your age when you sign up to receive our e-Newsletters or purchase tickets.
5.5.3 Our privacy and data protection principles:
We do not sell, rent or otherwise distribute or make public any personal information.
We do not spam or contact you without good reason or without your consent.
We process data lawfully, fairly and in a transparent manner.
We collect information for specified, explicit and legitimate purposes and do not further process it in a manner that is incompatible with those purposes.
The information we collect is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
We aim to ensure information is accurate and, where necessary, kept up to date; reasonable steps are taken to ensure that Personal Data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without undue delay.
We keep information in a form that permits identification of you, as a Data Subject, for no longer than is necessary for the purposes for which your Personal Data are processed.
We process information in a manner that ensures appropriate security of your Personal Data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
5.5.4 We collect your information in different ways outlined in these bullet points, which are explained in the sections that follow below:
Our website neonangel.com through Google Analytics (GA) & Cookies
Contact Form or Contact Buttons on our Website
Direct email through firstname.lastname@example.org
e-Newsletters or e-shot marketing (WIX ‘Shout Out’)
Applications or CVs
Contests or competitions we may run
Social Media sites and apps, such as:
Third Party Services, such as:
Wix.com & Shout Out
Google Analytics (GA)
If you are visiting our Website and viewing pages, we do not collect any Personal Data that identifies you as an individual. However our website neon angel.com may automatically collect non-identifier information about your visits, such as browsing patterns or whether you are using a computer, smartphone, tablet or other device. Information collected in this way does not reveal who you are or disclose to us any Personal Data. This information is used only in aggregate form to analyse, manage and develop the Website and is not linked directly to you or any individual. This is called Site Visitation Tracking and is through Google Analytics using Cookies.
5.5.6 Site Visitation Tracking & Google Analytics (GA)
Like most websites, our Website uses Google Analytics (GA) to track your interactions as a site user. We use this data to determine the number of people using our site, to establish the number of site visits from different countries and which pages of our site are most visited for how long, to better understand how our web pages are found and used and to track a site visitor’s journey through our site. The reason is to enable us to improve the usability and content and your user experience of the site.
Although GA records such data as well as your approximate geographical location, type of device you use (computer, smartphone, tablet) and the day of the week and time of day you access our site, your internet browser (e.g. Chrome, Internet Explorer, Safari, Firefox, etc.) and operating system, none of this information personally identifies you to us. However this information helps us to make technical, design and content decisions such as language translation in order to deliver a site that works well for you.
We retain this type of data indefinitely for as long as we feel it proves useful to manage and improve web content and services. The Data Protection Laws allow us to collect and process this data as there is a legitimate interest in doing so.
GA also records your computer’s IP address (a number that identifies a specific network device on the internet and is required for your device to communicate with websites) which could be used to personally identify you. However Google do not grant us access to this. It could be used if necessary to block disruptive or illegal use of our site. We consider Google to be a Third Party Data Processor (see Third Party Services below).
For your information, our website uses the Wix.com implementation of GA.
When you visit the site, we may send one or more Cookies - a small text file containing a string of alphanumeric characters - to your computer, smartphone or tablet that uniquely identifies your web browser. Your browser sends these Cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on your screen. As mentioned above, a Cookie may also convey information to us about how you browse our site. A Cookie does not collect personal information about you.
A persistent Cookie remains on your hard drive after you close your browser. Persistent Cookies may be used by your browser on subsequent visits to the site. Persistent Cookies can be removed or cleared by following your web browser’s instructions in settings. A Session Cookie is temporary and disappears after you close your browser.
You can set your web browser settings to refuse or disable all Cookies or to indicate to you when a Cookie is being sent. However some features of our site may not function as well if the ability to accept Cookies is disabled. If you do decide to disable or delete Cookies altogether, some websites won’t work as well because they rely on Cookies to provide you with a service you have requested. Disabling Cookies may lock you out of many of the most widely-used sites on the internet like YouTube, Gmail, Yahoo mail, and others.
5.5.8 Our Website’s server
Our Website is hosted by Wix.com in data centres in the United States and Europe. From time to time, we may transfer hosting from one location to another. Notwithstanding the above, the Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles.
The Wix.com platform is compliant with the Data Protection Laws. All traffic (transferral of files) between our Website and your browser is encrypted and delivered over HTTPS. HTTPS means ‘Hyper Text Transfer Protocol Secure’. This type of security means that information sent between computers are in ‘code’ and scrambled using that code so that no one in-between can read what is conveyed between computers. This keeps your information safe from hackers.
5.5.9 Contact Form or Buttons on our Website
You may have a request or enquiry and choose to contact us using a Contact Form or Buttons on our contact us page. If you do, none of the data that you supply will be stored by this website.
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email arrives in one of our inboxes and content is then decrypted by our local computers and devices.
Your Personal Data in this type of email is your email address, name, date and time of sending and any other information you included, which are held securely. We do not share it or pass it on to any Third Parties, only if necessary with those staff, associates, partners or suppliers working with Neon Angel Gibraltar Ltd and only for the purposes of handling your request or enquiry or resolving any issue. Your Personal Data are held indefinitely for as long as Neon Angel Gibraltar Ltd continue or we operate. We reserve the right to archive or delete this type of email containing your Personal Data at a time we choose without contacting you and without your consent.
5.5.10 Direct Emails
You may email us direct and provide us voluntarily with your email address, name and any other information you choose to include in your email. If you email us, we do not need your consent to email you because email correspondence enables us to:
deal with your requests and enquiries,
contact you with information about our services ore events,
notify you of any changes to any of our events as a customer of ours,
notify you of any changes of practices or policies or terms and conditions, and
receive any applications, or CVs, you submit to us to supply us services, apply for a job or volunteer or apply for Accessible Access to our events.
If you are a customer of ours (i.e. you have purchased a ticket, merchandise or any of our services or products) we may send you customer service emails and event related notices to provide you customer support, including any notices required by law in lieu of communication by postal mail, or we may send you feedback or market research surveys to help us improve and customise our events, products and services.
The Data Protection Laws allow us to email you for these purposes without explicitly requiring your consent because the processing of your personal information is for your and our legitimate interests, as you are a customer or enquirer; or because processing is necessary because we have a contract with you (e.g. when you buy a ticket we ‘contract’ with you as our customer); or because we need to take specific steps before entering into a contract such as you becoming a supplier, partner, employee, sponsor, volunteer or we provide you access to Accessible Viewing Areas or a Carer Ticket at any of our events.
We also may use your email address to send you Important Information relating to events and services, such as security or safety notices or warnings, cancellations or delays or changes to programming of events.
If you correspond with us by email, we process and retain your Personal Data and the content of your email messages and attachments, and our responses. Our Email systems and Customer Database securely store your Personal Data which are held indefinitely or for as long as Neon Angel Gibraltar Ltd events continue or we operate.
We reserve the right to archive or delete these types of email containing your Personal Data at a time we choose when we deem it no longer necessary to process it to contract with you or deliver our services to you, without contacting you and without your consent.
5.5.11 Control of your Personal Data – Direct email
If you wish your Personal Data to be deleted or you wish to no longer correspond by Email with us, you may contact us via email@example.com or by post to our Registered Address: Neon Angel Gibraltar Ltd , 8c Pitmans Alley, Gibraltar.
However, if you are a current customer with a valid ticket or pass to any of our events, your email will not be deleted upon your request but held until after the event for which you hold a valid ticket or pass, and you may not opt out of Important Information emails. This is because it is in your interest to receive Important or customer support emails from us relating to an event you will attend, such as security or safety notices or warnings, cancellations or delays, refunds, or changes to line ups.
5.5.12 Email Newsletter, e-Newsletter and e-Shot Marketing
Subscribing to our e-Newsletter means you’re first to hear about announcements, news and updates about Neon Angel Gibraltar Ltd, because these are delivered straight into your email inbox. To receive our e-Newsletter or electronic communications marketing by email, you must actively ‘opt in’ to subscribe. You can subscribe either directly by filling in the field in the footer of our Website.
When you actively opt in (select or tick a box or fill in the data field(s)), you give your consent for us to email you marketing and promotional communications. You will see, near the data field or tick box, a clearly written notice of what you are subscribing to and confirmation that you are of an appropriate age to give consent to disclose your Personal Data to us (aged 13 years old or over).
If you choose to join our e-Newsletter mailings, the email address that you submit to us will be stored on our Wix.com Website platform in our 'Shout Out' database, which we use for our email marketing. WIX is a Third Party Data Processor.
The Personal Data that you submit is stored in our WIX Website’s database held securely on WIX.com servers located in data centres in the United States and Europe, not in any of our internal computer systems. The Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles.
When you consent to receiving our e-Newsletters and electronic marketing communications, you agree that your Personal Data may be transferred to countries outside the EU for the purposes described above. If you do not wish your Personal Data to be collected, stored and used as such, please unsubscribe from receiving e-Newsletters. You can unsubscribe using the ‘Unsubscribe’ links contained in any email newsletters that we send you, or by requesting removal by email to .
Your Personal Data is only processed for sending you our e-Newsletters for which you have consented, and is neither processed for any other purpose nor shared with any other Data Controllers or Processors or Third Parties. Your Personal Data are held securely and remain in our WIX Website’s 'Shout Out' database for as long as we continue to use the WIX platform for email marketing, for as long as Neon Angel Gibraltar Ltd continue or we operate, or until you specifically request in writing removal from our list.
5.5.13 Information and Age of Consent
If you are 12 years of age or under, you MUST obtain parental consent before joining our email newsletter. We do not knowingly collect Personal Data from children. If you are a parent or legal guardian and think your child has given us information, you can email or write to us at our Registered Office address: Neon Angel Gibraltar Ltd, 8c Pitmans Alley, Gibraltar, GX11 1AA.
5.5.14 Control of your Personal Data – e-Newsletters
The Data Protection Laws allow us to collect and process your Personal Data because you gave clear and active consent for us to process your Personal Data for a specific purpose. You can unsubscribe using the ‘Unsubscribe’ links contained in any email newsletters that we send you, or by requesting removal by email to . When requesting removal via Direct Email, please send your email to us from the email account that is subscribed to the mailing list with the subject ‘Please unsubscribe me’ and be sure to include your email address that you want removed in the body copy of your message.
5.5.15 Cookies, Pixel Tags and e-Newsletters
We may collect information on how you respond to our e-Newsletters, for example, whether you open the e-Newsletter or not, the number of times you open it or what links within the e-Newsletter that you click. This does not collect any Personal Data or identify you. However it helps us understand what content interests you so that we can improve and tailor our communications to your interests and needs.
The information is collected by either Cookies or Pixel Tags (sometimes called Web Beacons). A Cookie is string of alphanumeric characters within the code of the e-Newsletter. A Pixel Tag is an invisible image with a line of code which is placed within an email message, e-Newsletter or on a web page.
5.5.16 Control of Cookies or Pixel Tags in e-Newsletters
5.5.17 Applications and CVs
Sometimes we will require you to provide Personal Data and information, such as those contained within a standard application form or CV. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements, which may involve you providing Sensitive Personal Data.
We run application processes in order to select and enter into contract with suppliers, traders, sponsors, employees and volunteers, and to help us meet the needs of disabled customers and those with special needs who any of our events or use our services.
Your Personal Data, and other information such as contained in application forms and CVs, are held securely in our email system and our internal computer systems within databases for suppliers, traders, sponsors, employees and volunteers and customers. We do not pass on your Personal Data to any Third Parties. It is only shared internally within Neon Angel Gibraltar Ltd, only for the purposes of planning and operations to deliver events and services and for necessity to meet any special needs requirements.
The Data Protection Laws allow us to process your Personal Data for these purposes as it is necessary to take specific steps before entering into a contract with you as a supplier, partner, sponsor, employee or volunteer, customer, or the processing is necessary for us to comply with the Disability Discrimination Act, Equality Act and Human Rights Act or processing is in your and our legitimate interests in order to meet your special needs and provide you access to Accessible Viewing Areas or a Carer Ticket at any of our events. Your Personal Data are held for as long as our events continue or we operate, or until you specifically request in writing removal from our email, databases and systems.
5.5.18 Sensitive Personal Data, Disabilities AND Special Needs
If you apply for access to Accessible Viewing Areas or a Carer Ticket for your carer or personal attendant, which are limited by availability and capacity, we need to verify your need and do so by requesting documentation. The documents you submit are likely to contain Sensitive Personal Data about your physical or mental health or condition. Your Sensitive Personal Data are processed by us as an Event Organiser.
Your Sensitive Personal Data and documentation you supply is securely held by us, only until after your attendance at any of our events, after which it is promptly and securely deleted from our and their email, databases and IT systems.
5.5.19 CCTV and Your Personal Data
When you attend any of our events, the venues may collect your information via video surveillance cameras. If you have questions or concerns about your privacy and the use of CCTV at any of our events, please contact the venue concerned.
5.5.20 Social Media Sites and Apps
We use Social Media to communicate with you; promote our events, products and services; run competitions and prize draws; and market to prospective customers through targeted advertising. We use aggregated statistical data that does not personally identify you and other aggregated and/or inferred Non-Personal Data, which we or our contracted business partners may use, to provide and improve our events, products and services, marketing and communications.
5.6 WHO WE SHARE YOUR DATA WITH & WHY
Within Neon Angel Gibraltar Ltd and companies under contract or Data Agreement, for purposes such as marketing, reporting and event management.
Government agencies or other authorised bodies where permitted or required by law.
5.6.1 INFORMATION AND THE LAW
We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities; to operate our systems properly; or to protect ourselves or other Website users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of the Website, and that use is deemed by us to be inconsistent with the Conditions. We may occasionally release your Personal or Financial Information if we believe in good faith that this will help to:
assist law enforcement, to comply with laws or regulations, for example to enforce to protect the rights, property or safety of Neon Angel Gibraltar Ltd, users of the site or others, including your vital interests or those of another person;
prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting; or
detect misuse of our intellectual property (e.g. our, Artists’, photographers’ or our Event Partners’ brands or content), fraud, or other crimes.
5.7 OUR THIRD PARTY DATA PROCESSORS & SERVICES
We use Third Parties to process Personal Data on our behalf. From time to time we may enter into a relationship with another company that is not owned by us to help us deliver our services to you; to understand your use of our processes and services; to provide additional features on our Website; or to undertake Data Processing such as specialised secure processing for online ticketing and financial transactions or e-marketing. These companies are Third Parties.
The Third Party services we use include, but are not limited to, those listed in this section.
Bitly.com: Bitly is a URL shortening and a link management service. We use Bitly to create short, manageable, tagged links (particularly good for Social Media where every character counts), and to use one link across all media. This helps us to ensure you arrive at the correct web page on our Website. The tags enable tracking and the service aggregates data that does not identify you, such as the number of people who click on a link, from what countries and from which media. This helps us better understand your preferences so that we deliver the type of content you prefer in the media that you choose to use (e.g. e-Newsletters or Facebook or Twitter). None of this information personally identifies you to us. If you do not want your click on a Bitly link tracked, don’t click on the link.
5.8 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that Personal Data stored in an identifiable manner has been stolen or misused.
5.9 CONTROL OVER YOUR PERSONAL DATA
You may request to receive a copy of, update, amend, delete, or limit the use of your Personal Data. Before fulfilling your request or disclosing the requested Personal Data, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).
You have the right to file a complaint with the Information Commissioner or Officer of your local authority for data protection, however we recommend you contact us first. In the UK, contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.
5.10 DATA CONTROLLER
Neon Angel Gibraltar Ltd
8c Pitmans Alley, Gibraltar, GX11 1AA